⚠️ Don’t forget to hit the "Save" button after each initial and again after your signature—if it’s not saved, it’s not signed!

Fast, easy, and one step closer to party time. 🎉⚡

Please make sure:

• 🚗 Driveways or access points are clear
   
• 🚫 No vehicles are blocking the setup area
   
• 🔓 Gates are unlocked
   
• 🌳 No tight turns, low-hanging branches (9’ tall trailer), or hidden obstacles

• If the only access is via a loading dock, let us know in advance so we can make the right arrangements.

  🎡 MECHANICAL RIDES = FULL PARKING REQUIRED

  If your event includes a mechanical, trackless trains or carnival ride, we’ll need space to park the truck and trailer for the entire event, not just setup.
  Many rides stay connected to the trailer during operation (like swings, spinners, etc.). Others—like our trackless trains or Mechanical Bulls—may detach, but still need trailer access nearby.

  Got a tricky setup or weird layout? Give us a shout and we’ll help you make a game plan.
  We’re good at navigating—but backing a trailer into a jungle gym isn’t exactly part of the Big Thunder dream. 😄⚡

If the forecast shows a 50% chance or higher of rain during your event time and you're thinking about rescheduling—no problem. We offer one fee-free reschedule with full payment, as long as you let us know when we call with your delivery ETA.

We’ll move your event to a new date at no extra charge, and you won’t owe a dime on the reschedule.

💵 Paying by check? No worries—you’ll have 7 days to mail it in. If we don’t receive it in that timeframe, your deposit will be forfeited.

🗓️ Reschedules are subject to availability, and substitutions may apply depending on what's available for your new date.

BUT — once you give us the green light and say, “Let’s roll!” during that ETA call, your payment becomes locked in—rain or shine.

That call is your moment to decide, so if Mother Nature looks moody, don’t wait to speak up! ⚡🌧️

🎡 Carnival & Mechanical Rides

These attractions are rain or shine and cannot be canceled or rescheduled once booked.
Due to staffing, logistics, and vendor commitments, no refunds or changes are available for these items under any circumstances.

⚙️ Setup & Site Requirements

Before we roll in with the fun, here's everything you need to know to keep your event safe, smooth, and Thunder-worthy.

⏰ THE EARLY BIRD BRINGS THE BOUNCE

We might arrive up to 4 hours before your scheduled rental time—sometimes as early as 5:30 AM. Why? Because we want every setup perfect and on time, especially for larger or more complex events.
✅ No stress: Your rental time still starts as scheduled.
⚠️ If you hear us rolling up at sunrise—it’s just that Big Thunder magic at work. ⚡☀️

⏰ Timing Matters – Help Us Keep the Thunder Rolling!

Our delivery schedule is tight—we’re on a mission to bring the fun all day long.

Here’s what you can expect:

• 📞 You’ll get a 30-minute ETA call when we’re en route

• 🕔 More than 5 minutes late? A $50 wait fee applies

• 🕒 More than 15 minutes late? We’ll move on and reschedule your delivery to the end of the route

⚡ Please be on-site and ready when we arrive—your whole event depends on it!

⚡ POWER UP!

Each blower requires its own dedicated electrical circuit—not just another outlet on the same line.

Here’s the breakdown:

• Multiple blowers = multiple circuits

• We provide up to 100 feet of extension cord per blower

• Power must be ready and working when we arrive

• Running cords through a door or window? It’ll need to stay open during the event

🚫 No daisy chains, plug splitters, or customer cords.
We only use our safety-rated 100' cords designed for our equipment.

💡 Not sure about your setup?
Call us at +1-866-246-5867—or rent a generator for total peace of mind.

🧼 CLEAN ZONE = FUN ZONE

Before we can blow up the fun, your setup space must be:

• Flat

• Clean

• Safe

Please clear the area of:

• 🪨 Rocks or debris

• 🔪 Sharp objects

• 💩 Pet “surprises” (yep, we’ll know)

• 🌳 Low branches, power lines, basketball goals, or shade structures—most units need 18–22 ft of vertical clearance

🚫 We do not set up on gravel or rock.
✅ Acceptable surfaces: Flat grass, concrete, asphalt, or turf

A clean, clear area = faster setup and max bounce time. Let’s do it right! 🎉⚡

🌱 GRASS SETUP? CALL BEFORE WE STAKE!

We anchor all inflatables with 18"–42" steel stakes when setting up on grass. That means deep ground penetration—and potential contact with underground lines.

Before we arrive:
📍 Mark your sprinkler systems and underground lines
📞 Call 811 to mark utilities for free—it’s fast and protects your lawn (and your wallet)

Big Thunder is not liable for damage to unmarked utilities.

Let’s keep your yard safe—and your party grounded! ⚡🌾

One Setup, One Spot

Once our crew begins setup, that location is final.
🔁 Want it moved? A 40% relocation fee applies and must be paid before we move anything. Plan ahead to save time and money!

Delivery & Wait Time

• Our crews may arrive up to 4 hours early, sometimes as early as 5:30 AM, to stay on schedule.

• Your rental time starts as scheduled, regardless of delivery time—there is no early delivery fee.

• You'll get a 30-minute ETA call before arrival.

• If our crew waits more than 10 minutes, a $50 wait fee applies.

• If the wait exceeds 20 minutes, we will proceed to our next event and your delivery will be moved to the end of the route for the day.

Park Events

Hosting your event at a park? Here’s what you need to know:

• Most parks require a Certificate of Insurance (COI) — we need 3 business days to process your request

• Power must be within 100 feet of setup location
  ⚠️ If not, you’ll need to rent a generator from us

If the forecast shows 50%+ chance of rain during your event time and you want to reschedule, no problem—we offer one fee-free reschedule with full payment. Just tell us during the delivery ETA call.

• Paying by check? You’ve got 7 days to mail it in. If not, your deposit is forfeited.
   
• Reschedules are subject to availability and substitutions may apply.
   
• Once you say “Let’s roll!”, payment is locked in—rain or shine.

Carnival/Mechanical Rides:
Rain or shine, no cancellations or reschedules. These items are locked in once booked.
 

💨 SAFETY FIRST — WIND IS A BIG DEAL

If winds hit 20+ MPH, inflatables become unsafe to operate—no matter how well they’re staked down.

If the weather turns, you must unplug the unit and stop use immediately.
Safety always comes first—for you, your guests, and our crew.

Big Thunder Events reserves the right to cancel or postpone events due to high winds or unsafe weather conditions at our discretion.

If it’s not safe to operate, we won’t risk it—and we know you wouldn’t want us to.

• Reschedules (non-weather):
   
  • More than 72 hrs = 50% payment upfront, no extra fees
     
  • Less than 72 hrs = 30% restocking fee + full payment for reschedule
     

Carnival/Mechanical Rides:
Rain or shine, no cancellations or reschedules. These items are locked in once booked.

We get it—plans can shift. Here’s how we handle changes to keep the fun (and fairness) rolling:

🛑 Cancellations

• More than 72 hours out? A 30% restocking fee applies.
   
• Less than 72 hours out? Full payment is required, no exceptions. At that point, your event is packed, prepped, and scheduled

🔁 Reschedules (Non-Weather Related)

• Outside 72 hours: You can reschedule with 50% payment up front and no extra fees.
   
• Inside 72 hours: A 30% restocking fee applies, and we’ll reschedule your event with full payment. Your new date will be completely paid in full.

🎡 Carnival & Mechanical Rides

These attractions are rain or shine and cannot be canceled or rescheduled once booked.
Due to staffing, logistics, and vendor commitments, no refunds or changes are available for these items under any circumstance.

Our biggest weather concern? Wind.

If gusts hit 20 MPH or higher, inflatables become unsafe to operate—no matter how well they’re staked down.

If you decide to move forward with your event despite the forecast, it’s your responsibility to monitor the weather and deflate the unit immediately (just unplug it) if conditions turn dangerous.

Safety always comes first—no exceptions. ⚠️🌬️

If your event includes a mechanical, trackless trains or carnival ride, we’ll need space to park the truck and trailer for the entire event, not just setup.
Many rides stay connected to the trailer during operation (like swings, spinners, etc.). Others—like our trackless trains or Mechanical Bulls—may detach, but still need trailer access nearby.

Got a tricky setup or weird layout? Give us a shout and we’ll help you make a game plan.
We’re good at navigating—but backing a trailer into a jungle gym isn’t exactly part of the Big Thunder dream. 😄⚡